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Better internet starts here.
We’ll be serving a wide range of neighborhoods across a number of states.
The Brightspeed difference.
Experience
From our installation technicians to support teams, we’re committed to providing the very best experience for you.
Reliability
We’re bringing you a dependable WiFi experience. Plus, we’re building Brightspeed Fiber—our new, ultra-fast network.
Simplicity
Choose what works for you – change anytime without annual contracts or penalties.
Frequent Questions and Answers
When will I become a Brightspeed customer?
This change will occur in the second half of 2022. Before this happens, you’ll receive information about completing your new Brightspeed account setup. Let’s make sure we have your email on file so you receive all important news and updates.
Will I experience any interruption to my service?
No, the transfer will not cause a service interruption. We are working with your current service provider to make sure this transition is as smooth as possible for you. There will be no impact to your service.
Will my equipment change?
No, the transfer will not require any change to your modem/router or other equipment.
Who is Brightspeed?
Our company exists because we believe that all people and businesses should have access to the connectivity they need to accomplish what is most important to them. Our goal, over the next several years, is to build a next-gen fiber optic–based network to power internet access for the communities we will be privileged to serve.
Brightspeed was formed by the agreement reached in August 2021 between Connect Holding LLC and Lumen Technologies, Inc. through funds managed by affiliates of Apollo Global Management, Inc. to acquire certain telecom assets and operations from Lumen. Our network will serve more than 6 million homes and businesses in 20 states, primarily in the Midwest and Southeast portions of the U.S.
What truly excites us is the chance to bring the best technology to communities, particularly in rural and suburban America, who have not always had the choices in internet providers that they need and deserve.
We hope you will come to know us as the kind of people who wake up every morning thinking about better ways to provide the best, most reliable service to consumers and businesses, big and small. We’re committed to building a smart network for customers who want consistently fast internet, at a great value, delivered through a customer experience that makes staying connected simple and easy.
We understand that internet access powers life. We’re about keeping you connected, so you can work, learn, play, and accomplish what matters most.
If I have home phone service, will my phone number change?
No, you will keep the same phone number.
Why is Brightspeed important to me?
As more and more of our country’s commerce, workforce norms, education systems, health care platforms, and entertainment choices gravitate online, the need for faster, more reliable internet access is imperative.
Technology is the key to our digital future, and we believe all current and prospective customers should have access to the best Internet service possible, whether they are connected to our legacy copper network or our new fiber platform. We are fierce advocates for more accessible, inclusive, and high-quality internet, and believe that doing so promotes equity in the communities we serve.
We are taking a bold view of this opportunity and are confident in our ability to deliver. We plan to build fiber to up to 3 million locations over the next 5 years.
Why is fiber-optic technology so much better?
Fiber-optic technology set a new standard for broadband services in America, and has been deployed in markets across the country for the past 15 years or so. Brightspeed’s smart network will be built using the latest version of that standard. Fiber optics’ secret sauce, unmatched by competing technologies, has always been the capability to deliver upstream speeds (speeds when sending information from the home or business, like during a video conference) as fast as downstream speeds (speeds coming to the home or business). It’s interactive and two-way fast, just like life!
We’re more than just a technology company. We want people and businesses to experience simplicity, reliability, and choice when they do business with Brightspeed, and to trust us to successfully handle their most important connections.
Do I need to create a login for my new account?
No, you do not need to create a new login for your account. You can log in with the same information you always use to access your account.
Where is Brightspeed’s headquarters?
We are thrilled to call Charlotte, North Carolina, our hometown, and are excited to join the Queen City’s vibrant community.