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Better internet starts here.
We’ll be serving a wide range of neighborhoods across a number of states.
The Brightspeed difference.
Experience
From our installation technicians to support teams, we’re committed to providing the very best experience for you.
Reliability
We’re bringing you a dependable WiFi experience. Plus, we’re building Brightspeed Fiber—our new, ultra-fast network.
Simplicity
Choose what works for you – change anytime without annual contracts or penalties.
Frequent Questions and Answers
Who is Brightspeed?
Our company exists because we believe that all people and businesses should have access to the connectivity they need to accomplish what is most important to them. Our goal, over the next several years, is to build a next-gen fiber optic–based network to power internet access for the communities we will be privileged to serve.
Brightspeed was formed by the agreement reached in August 2021 between Connect Holding LLC and Lumen Technologies, Inc. through funds managed by affiliates of Apollo Global Management, Inc. to acquire certain telecom assets and operations from Lumen. Our network will serve more than 6 million homes and businesses in 20 states, primarily in the Midwest and Southeast portions of the U.S.
What truly excites us is the chance to bring the best technology to communities, particularly in rural and suburban America, who have not always had the choices in internet providers that they need and deserve.
We hope you will come to know us as the kind of people who wake up every morning thinking about better ways to provide the best, most reliable service to consumers and businesses, big and small. We’re committed to building a smart network for customers who want consistently fast internet, at a great value, delivered through a customer experience that makes staying connected simple and easy.
We understand that internet access powers life. We’re about keeping you connected, so you can work, learn, play, and accomplish what matters most.
Why is Brightspeed important to me?
As more and more of our country’s commerce, workforce norms, education systems, health care platforms, and entertainment choices gravitate online, the need for faster, more reliable internet access is imperative.
Technology is the key to our digital future, and we believe all current and prospective customers should have access to the best Internet service possible, whether they are connected to our legacy copper network or our new fiber platform. We are fierce advocates for more accessible, inclusive, and high-quality internet, and believe that doing so promotes equity in the communities we serve.
We are taking a bold view of this opportunity and are confident in our ability to deliver. We plan to build fiber to up to 3 million locations over the next 5 years.
Why is fiber-optic technology so much better?
Fiber-optic technology set a new standard for broadband services in America, and has been deployed in markets across the country for the past 15 years or so. Brightspeed’s smart network will be built using the latest version of that standard. Fiber optics’ secret sauce, unmatched by competing technologies, has always been the capability to deliver upstream speeds (speeds when sending information from the home or business, like during a video conference) as fast as downstream speeds (speeds coming to the home or business). It’s interactive and two-way fast, just like life!
We’re more than just a technology company. We want people and businesses to experience simplicity, reliability, and choice when they do business with Brightspeed, and to trust us to successfully handle their most important connections.
Where is Brightspeed’s headquarters?
We are thrilled to call Charlotte, North Carolina, our hometown, and are excited to join the Queen City’s vibrant community.
How do I determine if my order is eligible for Standard Install?
During the order process, Brightspeed agents will assist you in choosing whether Tech Install or Standard Install is the best option for you.
What is the difference between Tech Install and Standard Install?
With a Tech Install, a technician is scheduled to come inside the home, install the modem/router, and complete the outside connection work. With Standard Install, the customer is responsible for installing the modem/router. The technician will complete outside connection work.
What does the Standard Install fee cover?
Most Standard Installs require a technician to be dispatched into the field to activate the service. The Standard Self-Install fee covers the cost of the technician to complete the outside connection work. The technician will not be required to enter the customer’s home to complete activation.
What happens if I have trouble installing the service myself?
If you experience issues while installing the service, you can call Brightspeed tech support at 1-833-692-7773 or visit www.brightspeed.com/getfaster for assistance. If tech support is unable to resolve the issue, a technician will be dispatched at no additional cost.